Hi, I'm Frank Riaño. Professional with over years of experience at the intersection of design, technology, and user experience. Expert in creating consistent visual identities and high-performing websites using Webflow, WordPress, Adobe Creative Suite, and prototyping tools like Figma. Specialized in brand management, UX/UI optimization, and web development (HTML5, CSS3, JavaScript, React, Git, PHP, SQL). Combining Software Development,Google UX Design certification with high-level bilingual communication in English and Spanish, I focus on delivering high quality, detail-oriented solutions that solve real user problems.
Universidad Nacional Abierta y a Distancia (UNAD)2022 - 2025
Validate applications of IT projects following test plans ensuring data quality and
security.
Software developer in charge of requirements gathering, analysis, design, development
and testing of applications according to technical procedures and requirements.
Software tester with skills to define and execute activities in search of possible
malfunctions, configuration and usability of software, applying methodologies and tools
for test management, automation and defect tracking.
Co-team player with self-learning, responsibility, innovation and teamwork skills to
support business processes that generate added value in technology-supported solutions.
Google User Experience (UX) Design
Coursera2023
Gained a foundational understanding of user experience (UX) and user interface (UI)
design principles.
Learned how to conduct user research and create user personas to inform design
decisions.
Developed skills in creating wireframes and prototypes to visualize and test design
ideas.
Acquired techniques for conducting usability tests to gather feedback and improve
designs.
Became proficient in using design tools such as Figma, Adobe XD, and Sketch.
Frontend Development & UX/UI Design
Platzi2021 - Now
Knowledge in HTML, CSS with its libraries and Javascript with skills in one or more
Javascript frameworks.
Translator of designs to programming language.
Learning the principles of usability and responsive design patterns, usability for web
and mobile devices.
Use of research methodologies and make design decisions based on research results.
Creating prototypes as close to the final product as possible, going through all phases
of the design process and based on constant iterations.
Teaching of English and Spanish
Antonio Nariño College2019 - 2022
Making of proposals for the teaching of foreign languages and Spanish.
High grammatical and practical command of the English language.
Qualities necessary for good communication in a second language.
Cultural study of English-speaking societies in order to understand their context.
Work experience
UI/UX Designer & Web Developer
Freelance2021 - Current
Built responsive websites with WordPress, Webflow, and custom code (HTML, CSS, JavaScript, React).
Designed UI/UX systems in Figma with wireframes and prototypes for complex flows
Created interactive front-end features using React with clean, cross-browser code
Produced brand identities and digital assets using Adobe Creative Suite.
Managed Git repositories and optimized sites for speed, SEO, and accessibility.
Full Stack Developer
Solati SAS2023 - 2025
Acted as a bridge between UX/UI and development, using prototypes to validate
requirements and build new application views.
Analyzed PHP controllers and SQL queries to improve frontend integration and data
management.
Fixed visual and interface bugs to ensure a smooth, consistent, and functional user
experience.
Managed software installation and parameterization, creating responsive designs with
HTML, CSS, and JavaScript.
Ensured quality standards and client requirements were met while following agile
methodologies and productivity metrics.
Used Git for version control and team collaboration throughout the entire software
lifecycle.
Web Designer & UX/UI Designer
BootNetwork2022 - 2023
Worked for 6 months as a UX copywriter at BootNetwork, a US-based company.
Redesigned and rewrote content for various web pages.
Wrote persuasive and engaging copy to improve user experience and increase conversions.
Conducted A/B testing to evaluate the performance of different copies and designs.
Achieved an increase in traffic and sales through my work.
Bilingual Tech Support Agent
Teleperformance, Sutherland, Webhelp2018 - 2022
I worked as a technical support specialist resolving platform errors and issues related to applications for global telecommunications companies and products.
Managed real-time troubleshooting for software navigation bugs and communication tool failures to ensure seamless service.
Remote support via chat or voice to foreign customers.
Handling of information management and communication tools.
Earned several bonuses for personal and group performance. Hotlines increased user feedback.
Team metrics management
Teleperformance2020-2020
Evaluated the work of customer service team members.
Managed and calculated numbers related to the performance of each member of the team
Achieved maximum score in quality during the time as an analyst on the line.
Achieved an increase in quality scoresa from the agents.
English Teacher
YouAndEnglish.com2020-2021
I taught English to students in Spain from 13 to 68 years old, men and women, from A1
level.
Handling of virtual teaching tools and implementation of personalized methodologies
according to the student.
I achieved that their level reached B1 and they were able to pass English language exams
for their studies.